Software Maintenance & Support
Software Maintenance & Support
Software Maintenance is the process of modifying and updating software applications after deployment to correct faults, improve performance, or adapt to a changing environment.
Software Support refers to the assistance provided to users for troubleshooting, resolving issues, and ensuring software operates smoothly after it has been deployed.
Together, they ensure that the software remains reliable, secure, efficient, and aligned with business goals over time.
Types of Software Maintenance
| Type | Description |
|---|---|
| Corrective Maintenance | Fixes discovered bugs or errors after deployment. |
| Adaptive Maintenance | Modifies software to work in a new environment (e.g., OS updates, regulation). |
| Perfective Maintenance | Enhances functionality or performance based on user feedback or changing needs. |
| Preventive Maintenance | Improves future maintainability or avoids potential issues (e.g., refactoring). |
Software Support Services – Levels
| Support Level | Description |
|---|---|
| Level 1 (L1) | Basic help desk: user guidance, FAQs, password resets. |
| Level 2 (L2) | In-depth technical support for software issues (e.g., bug reproduction). |
| Level 3 (L3) | Advanced support: bug fixes, performance optimization, code-level changes by developers. |
| Level 4 (L4) | Vendor or third-party support (e.g., platform-specific issues). |
Key Activities in Maintenance & Support
Issue Tracking & Ticketing
- Tools: Jira, ServiceNow, Freshdesk, Zendesk
- Tracks bugs, support tickets, and feature requests.
Bug Fixing
- Identify root causes and apply code patches.
Monitoring & Performance Tuning
- Tools: New Relic, Dynatrace, Datadog
- Detect anomalies, memory leaks, or slow transactions.
Security Updates
- Patch vulnerabilities (e.g., OWASP threats).
- Ensure compliance with standards (ISO, GDPR, HIPAA).
Enhancements & Upgrades
- Add features, optimize code, update frameworks and libraries.
Backup & Recovery
- Regular backups, disaster recovery testing, and rollback mechanisms.
Documentation Updates
- Ensure technical and user documentation is current and accurate.
Let’s Build the Future, Together
Whether you’re a startup with a bold idea or an enterprise seeking transformation, INNOMOTIVE TECH Pvt Ltd is your trusted partner in creating meaningful software solutions that move your business forward.